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Word Cloud "Direct Marketing"In a world where your potential and existing customers are bombarded with multiple marketing messages on a daily basis, it is vital that you do all that you can to ensure that your direct mail campaign catches their attention. Simply sending a standard letter in a plain envelope may not be enough to entice your prospective customers to purchase your products or services. Big brands that can spend thousands of pounds on creative consultants may be able to pull off spectacular direct marketing stunts, such as the cardboard record player sent out by Griffiths, Gibson and Ramsay Productions, a Vancouver-based sound engineering company. However, it is possible for small businesses to stand out be being creative and innovative in the design and advertising copy used in their direct mail campaign without exceeding their budgets.

Consumers Demand More from Direct Mail Campaigns

Over the years, consumers have become increasingly sophisticated. Many of them understand the way that marketing works and are alert for sales-speak. It is essential to be aware of this level of sophistication when pulling together your design and advertising copy for your direct mail campaign. Cheesy headlines such as “FREE MONEY” or “GET RICH QUICK” are likely to find their way into the garbage simply because the overblown claims are not believable. Take time to create innovative copy that will stand out from the crowd. For example, purposefully underselling your service in a quirky way could have customers keen to find out more.

Involve Your Audience

One way to engage potential customers is to involve them in solving a riddle or answering a question. For example, you could use the outside of your envelope or one side of a postcard to pose a question related to the service you provide. When you indicate that the answer can be found in the letter inside or on the reverse of the postcard, you can entice the recipient to continue reading to find out more. Keep the brain teaser or riddle a little bit challenging and as interesting as possible for maximum effect.

Use Visuals to Engage Customers

Attractive and quirky visuals can engage customers more quickly than words. By using an unusual image or presenting a visual brainteaser, you can grab the recipient’s attention and have them keen to find out more about the products or services on offer.


The mailboxes of your customers are stuffed full of mail that is competing for their attention. By being creative and innovative, you can ensure that your direct mail reaches the top of their must-read pile.

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Direct Mail Company Marietta GA

Direct Mail CompanyCustomers love to get a bargain. One way of helping them to achieve this is by providing coupons that enable them to claim money off your product or service. Each coupon can be given a defined value, which is deducted from the purchase price. Alternatively, you may offer a discount based on a percentage of the purchase price. The approach that you take is likely to depend on the type of product that you offer.

Customers Love Coupons

If a customer is offered a discount coupon, it can encourage him to try shopping somewhere new. The thought of receiving a bargain can entice customers to risk leaving their usual supplier. His search for a great deal gives your business the opportunity to impress him and turn him into a repeat customer for your own products or services. Loyalty can be encouraged through targeted coupons sent out to customers for products or services that you know they will be interested in. Businesses may be wary about offering coupons because the discount will cut into their profit margin. However, many customers will pick up additional items when they shop with you and, if you turn them into a repeat customer, their value over time will outweigh the discount offered.

Customers Prefer Printed Coupons

It is possible to provide customers with online coupons, either by email or through your website. However, the 2K14 Shopper Marketing Report produced by Valassis reveals that customers prefer to receive coupons in a printed format. This preference holds true even for young consumers in the 18 to 36 age bracket. Known as Millennials, these young consumers tend to be digitally savvy and are able to download information onto a range of devices, including smartphones and tablets, giving them many more options for receiving marketing material. The study shows that Millennials are more likely to prefer online coupons than any other age group. Within this age group, 47% of respondents preferred to download coupons from the internet compared to the overall average of 30%. However, Millennials are just as happy with coupons clipped from a newspaper, with 52% of respondents in this age group preferring this option. Coupons received by direct mail were preferred by 61% of Millennials, making them the most popular option for this age group.


Discounts can help you win new customers and generate loyalty among your customer base. Sending out coupons by direct mail will help to increase the usage rate, even among younger customers. Direct mail will help to ensure that your coupon campaigns are an effective marketing tool.

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Direct Mail Company Snellville GA

We don’t often think of mail as a brand builder, but it is.

1. Begin at the end

First of all, let’s talk about metrics. Metrics are crucial to the success of any direct mail campaign, especially in a city like Atlanta, GA. A little forethought about the goals will ensure that your direct-mail campaign is a major success. Planning is everything. Define the criteria for measuring success by tracking cost per lead, response rate, and ROI.

2. Every single bit of the collected data is useful

Newly acquired prospects are always better. Warm leads are always preferable to cold leads. Has the prospect purchased recently? Good! Then this lead is warmer than just information seekers and cold leads. If you are buying a mailing list, always make sure that the data you pay for is recent, de-duped, cleansed, in compliance with all pertinent legislation, and flourishing with opportunity for the unique requirements of your business.

3. Be absolutely clear and honest about the benefits to your customer

The goods and services that you are offering is the next factor contributing to the success of any campaign. The hypothesis, proposal, or invitation must clearly state the features and the benefits to the customer. What is in it for them personally? This is where time-limited offers, freebies, or other benefits can tip the scales in your favor. Decide on one main benefit rather than throwing in too much information for the customer to focus on. Keep it simple. Make sure that you call them to some kind of action, i.e. buy now, call today, limited time offer, etc…

4. Make it personal

The personalization of the salutation of any direct mail letter is the best way to achieve a higher response rate. Further personalization, by integrating the customer’s name as well as other personal statistics throughout the copy, will tailor your offering to reflect the prospects current purchasing habits and patterns. One-to-one personalization translates directly into much higher response rates and ROI. Putting information personal and pertinent to them only makes your mail piece look more like correspondence, instead of looking like junk mail.

5. Design for the response you most desire

Optimize the design of your direct mail pieces for response. Offer customers a choice of response mechanisms and repeat them often. This will greatly increase the probability of rapid response, and cause it to increase exponentially. Adding extra inserts will often lift a response, and adding tangible vouchers with a clear monetary value can boost the response rate considerably, as well. Always, always, always repeat the offer and the expiration date to gently solicit action easily and irresistibly.

6. Optimize pre roll-out

Successful direct marketers test constantly. Testing pre-roll will always optimize the campaign before it even goes into production for the first run. Thus saving you time, frustration, and money. The responses from your targeted audience will help improve the mail piece and the mailing list, if they are given the opportunity to go through pre-roll testing. Allowing select customers to participate in pre-roll testing, can also greatly increase their sense of loyalty to your brand.

7. Do not overlook even the smallest detail

Careful oversight of fulfillment and mailing services is crucial. Make sure your documents are proofed and ready before sending to print. Make sure salutation fields and address fields all print properly as the document goes through the merge process. Make sure you supply all of the required data fields when you prep the data. Make sure the number of records you send over is the correct number from your master list. Verify everything. Insist on signing off on proofs, even for variable text merge documents. Demand to see samples with the variable text inserted and in its proper place. Make sure everything is producing and printing properly. Let multiple people proofread.

8. Test and then test again

The effectiveness of your direct mail campaign can always be perfected by testing and retesting. True test by making sure all elements other than the ones you are testing remain absolutely constant. Follow scientific protocols and use control groups for every test performed.
Timing, message clarity, creative effectiveness, response rate, and other criteria can easily be gauged through testing. Document every statistic and track the variables over multiple test mailings. Do not skip this step. It is imperative that you figure out what is working and what is not. Do not make assumptions. Test it.

9. Measure & evaluate

Measure results accurately and track your success factor-by-factor and campaign by campaign. This is how you will determine the cost per lead and ROI. This will help you budget accordingly for all of your marketing efforts. It pays to know the truth. And don’t ignore the truth.

10. Enjoy the fruit

Now that you have tested, evaluated, and executed your successful direct mail plan and enjoyed a very healthy ROI, you have all the tools you will need to confidently and proficiently pre-plan your next campaign. Always remember, direct mail is proactive rather than reactive.

Better Letter Mailing Services is ready to help you enjoy many direct mail successes and ultimately help you boost your bottom line. Don’t procrastinate any longer. Get started now! Call Better Letter Mailing Services at 678-565-9388.

Direct Mail Company Chamblee GA

Direct Mail Company Macon GA Better Letter Mailing ServicesWhen you send out direct mail to potential or existing customers, you have the ability to target or personalize it for maximum impact. Targeting and personalization are two of the attributes that attract companies to direct mail as an advertising channel. When you send prospective customers direct mail that relates specifically to their interests or addresses them by name, you are more likely to elicit a positive response.

Targeted Direct Mail

To target your direct mail campaign, you must first understand the attributes of your regular customers. If you have collected information from your existing customers, you can analyze your customer database to find out the traits that your regular customers have in common. This data can include characteristics such as age range, marital status, gender, whether they have children, and so on. By targeting your direct mail campaign at potential customers that share these attributes, you can maximize your chances of winning new business.

If you do not hold this information on existing customers, don’t despair. You can begin to build your database by encouraging your customers to share their details with you. Send out a short survey that asks them to provide certain key pieces of information. By offering a discount or free sample in exchange for completed surveys, you can encourage customers to respond. The information provided will be valuable enough to justify this incentive.

Customers have become increasingly comfortable sharing information with companies for marketing purposes. In a recent survey conducted by Accenture in the U.S. and U.K., 80% of those who responded said that they believed total privacy is a thing of the past. If it generates targeted offers, 49% of respondents are even comfortable having their behavior tracked.

Personalize Your Direct Mail Campaign

A direct mail campaign must grab the attention of prospective customers, encouraging them to open the mail, read it and act on it. Few things will interest potential customers more than an invitation, postcard or letter that is addressed to them personally. A letter that begins “Dear John” or “Dear Mr. Smith” will always have more impact than one that starts with “Dear Householder.”


Lazy direct mail campaigns that send the same message out to everyone are unlikely to generate optimal results. However, by taking time to target your direct mail campaign at customers who share the characteristics of existing customers and personalizing your marketing material, you can maximize your chances of generating a healthy return on your investment.

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Direct Mail Can Work Particularly Well In Specific NichesDirect mail is a vital part of any marketing campaign. To truly achieve its potential, though, it needs to be designed and used intelligently. You need to know the kind of audiences that it works best with, and the kind of industries that the medium goes well with.

The industries that direct mail works best in

Local businesses like fitness centers, day care centers, plumbers, landscapers, real estate agents and florists need a way to reach out to consumers who don’t go online, and also to those who do but haven’t thought about opening marketing emails. Direct mail works very well for them.

Direct mail is also an excellent choice for businesses that need to build up their knowledge of the local community. Since recent developments in direct mail technology allow automated tracking in campaigns, it can be a valuable way for these businesses to collect consumer information.

While direct mail works very well for every industry, it tends to work particularly well for the healthcare industry and for nonprofits.

Healthcare services greatly depend on direct mail. When they need to market healthcare services for consumers with certain conditions that require discretion, direct mail is often the best way. Nonprofits need to elicit an emotional response from their audiences: they need sympathy and contributions. Direct mail tends to be effective in marketing situations that require the ability to touch someone emotionally.

The audiences that direct mail works best for

In the luxury goods industry, posts in social media, reviews by bloggers and email marketing attempts don’t work as well as they do in other markets. To begin, the vast majority of luxury consumers are not on social media. They also don’t research their purchases online because there isn’t an abundance of high-quality information available. They usually depend on luxury goods magazines, catalogs and high quality brochures.

Consumers over 50 are another segment not known to primarily depend on online methods when making buying decisions. Consumers in this group are used to seeking their information through conventional means — word-of-mouth, brochures and television. Direct mail works very well with them.

Marketers tend to believe that anyone under 35 is likely to be sufficiently familiar with electronic methods of information gathering to prefer email marketing. Research by marketing research group Epsilon Marketing, though, finds that the 18-35 group prefers to receive its information in print for certain kinds of products. Personal grooming products, food products and home cleaning products tend to work well in print with these audiences.

The types of content that direct mail works best with

In many markets, consumers expect personalization in the marketing communications they receive. They want more than to have these communications get their names right. They need to see marketers do their homework: to know the kind of equipment they have, their budget, their choices of brand and so on. While email marketing certainly can be personalized in this way, consumers tend to feel that direct mail is more personal than email. Attempts at personalized marketing go over better when it’s direct mail.

For marketing communications that include very clear calls to action — a single, specific offer, coupons aimed at specific, well targeted needs and so on — direct mail works very well. When people have a piece of paper in their hands with a simple, clear offer in printed form, they tend to respond very well to it.

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Johns Creek Direct Mail Company

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Doing it better..... - Direct Mail Company Stockbridge GABetter Letter Mailing Services, Inc. of Stockbridge GA is a full service print-to-mail production facility that serves the Atlanta GA area as well as the entire Southeast. This successful direct mail marketing company has been serving the Atlanta area for over 20 years. They pride themselves on making, what they affectionately call, a “better letter”. Their niche in the Atlanta GA direct mail advertising market is that they provide a quality direct mail product, at an extremely competitive price, with better customer service. Actually, the founder and president of Better Letter, Chuck Ekstedt, will not only insist that their level of service is “better”, but it is more likely to insist that it is the “best” in the industry.

Chuck founded this company in the basement of his home over 20 years ago, doing most of the work by hand. Now Better Letter occupies over 10,000 square feet of commercial real estate, employs graphic design professionals, data processing professionals, experienced production personnel, and every aspect of production is completely automated. Better Letter offers every direct mail service you would expect to receive from any professional direct mail marketing company. All of their mail production and print production is done in-house, right here in Atlanta. Not only that, but Chucks office is located directly next to the production area, with windows overlooking the entire operation. Even though Chuck is the President and Founding Officer, he keeps all elements of production very close. His philosophy on production is “Do it right the first time… NO MISTAKES.”. The quality control process is rigorous at Better Letter. Chuck will tell you himself, “Direct mail is extremely time sensitive… re-printing or re-running is not an option. It must be done right the first time, and mailed on-time… every time.”

This insistence on quality is why Chuck named the company Better Letter. “Excellent quality, in both production and customer service, is more of a journey than a destination. Everything can always be done better… always”.

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Direct Mail Company Stockbridge GA

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Man Working on a Responsive Web DesignWhen e-commerce websites fail to thrive, it is usually mediocre search engine optimization and poor website design that is to blame. Many small website-dependent businesses fail in these areas simply because they lack the budget. This is where direct mail marketing comes in.

Consumers tend to make the Internet a part of everything they do today. If it’s watching a TV show, they love checking the show out on the Internet on their smartphones or tablets even as they watch. Books are read in the same way.

When a business wishes to target such Internet-connected consumers, the dual-media approach can help. A piece of direct mail with an attractive message and an invitation to the company website can naturally play to their instincts. Consumers today love constantly moving between the offline world and the online one.

A simple invitation is enough

Direct mail that is intended to invite people to a website doesn’t need to be elaborate. Often, a simple printed Post-It note that’s ready can go on a laptop or refrigerator is all it takes. Since these invitations are standalone promotional devices whose sole reason to exist is to ask a consumer to visit a website, they tend to be more effective than advertisements in newspapers that are full of other advertisements. A dedicated advertising vehicle always has more credibility.

Direct mail is more memorable

Multiple research studies point to the fact that messages are more easily read and retained when they are on a physical medium rather than on a screen. In several ways, the brain sees images on screens as impermanent and less worthy of being taken seriously. Direct mail also offers sensory aids to memory that electronic methods of marketing cannot offer, touch and scent among them.

You get to include a small gift

One of the easiest ways to be successful with a website promotion direct mail campaign is to include a free key ring, pen or even a package of promotional paper napkins in the envelope. While these gifts cost little to provide, they stay with people for a long time, spreading their message each day. No matter how small it is, consumers have a hard time ignoring a freebie that just shows up in the mail. As long as it is a quality product, it’ll carry your message of website promotion for you,.

Direct mail is an excellent way to promote any product or service, websites included. Not only does it make great website traffic generation possible, you get results at very little outlay.

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Atlanta Mail House

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How Can You Be Sure That People Will Actually Open Your Direct MailIt can’t matter how great the offers included in your direct mail are if people don’t open it at all. If you want your direct mail to always get opened, you need to do a few things differently. The tips here should help you get on the right track designing the mailers in your direct mail.

You need to offer excellent perceived value

People tend to find certain kinds of appearance irresistible in a piece of marketing mail. Bulk, size and weight usually make people believe that the contents are a must-see. Mailers that include items of some practical value — a simple flag, a pen, a fridge magnet or a bumper sticker with a clever message — are always opened. These items simply need to be visible through a window. Many people can’t see the point of letting something of use go to waste.

You need to make it look personal

No one will ever mistake a thick mailer for a personal letter from a friend. Nevertheless, the mind has a way of making you feel things that you know to not be true. Direct mail sent in an envelope that approximates the look of personal mail does get opened more. People feel better about such mail. Using a handwriting-style typeface and postage stamps instead of postage franking can help.

Make use of every inch of space available

An envelope offers a great deal of space that’s usually left to go to waste. Good, well-chosen messages that are likely to appeal to your target audience should always go on the unused space on your envelopes. It can also be an idea to put large glassine/cellophane windows in portions of the envelope to allow people a look inside. This way, recipients won’t have to actually open your envelopes to see some of the best of what you have to offer.

Focus hard on relevance

If you catch the right kind of customer at the right of time, you won’t need to worry at all about whether your mail will be opened. Doing your research to build a great mailing list full of relevant names, then, is the most important thing that you can do to make sure that your mail is opened.

Invest in clever copy

Rather than try to hit your audience over the head with loud offers and promises, you should consider investing in high-quality copy — both on the envelope and inside. Deep, clever lines that your audience never heard before are likely to impress them and to get them to pay attention to your mail.

Finally, consider mail that doesn’t need opening

Well-designed direct-mail postcards can work much better than expensive, thick envelopes simply because they don’t need to be opened. Colorful, beautifully designed postcards with well-thought-out marketing messages are often quickly read.

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Direct Mail Company Macon GA

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Direct Mail Marketing Definitely Has an Edge Over Email MarketingDirect mail marketing is constantly attacked as over the hill. When you come across such criticism, it can be easy to wonder if these assertions are true. When you have a choice between direct mail and email marketing, these rumours may persuade you to go with the email alternative. That would be a mistake, though. Not only is direct mail alive and well, it often achieves better results for businesses than email marketing.

Direct mail looks better and lives longer

While marketing emails can employ full-color graphics, they either live on tiny phone screens or need to be viewed on computers that aren’t always available. Even when printed, beautifully designed marketing emails can end up flat and unattractive on simple, printer paper. Direct mail, on the other hand, is always available to customers who receive it. Being printed on quality paper, it is also capable of a far more attractive effect than most marketing email.

People remember what they see on paper far better

Research has repeatedly shown (see: that people remember things better when they get their information off physical, printed material. The brain simply doesn’t take screens seriously. Direct mail, then, is far more likely to be remembered than marketing emails.

Direct mail can boost your online presence

Direct mail and marketing email don’t necessarily live in separate worlds. Direct mail often successfully pushes people to try online shopping at the company’s website. Many small businesses successfully use direct marketing as a way to build their email marketing databases. When they deliver direct mail to everyone in their ZIP code, they get to ask for email addresses too. They end up with tightly focused email lists.

Direct mail cannot be caught by spam filters

Gmail became the world’s largest email provider in 2012, with nearly half a billion active users. Gmail’s powerful email filtering technology is one of the biggest reasons people love the service. Not only is it extremely effective at identifying spam, it is able to separate marketing emails and file them under a separate inbox tab called Promotions. Other email services are increasingly competent at deploying filtering technology, too. Whether or not marketing emails are effective, then, is moot — a large number of marketing email recipients never get to see their mail.

More people see direct mail than marketing emails

When a household receives direct mail, the recipient doesn’t jealously protect it. It is left lying around for anyone to see. Over a period of days, the recipient, family members and friends who visit get to see the mailer over and over.

You get to wow your audience with size

Electronic communications are necessarily the size of the screen that readers view them on. Every email, then, is the exact same size. With direct mail, though, you get to stand out on size. You can send giant-sized mailers, mailers that have special shapes, ones that open like pop-up cards or anything else. You can’t fail to stand out and impress.

With certain age groups, direct mail is more effective

A study done by Bolt Insurance finds that only 25% of new customers arriving at businesses make their purchase decisions based on a marketing email. One in three, though, engage with a business based on direct mail. Compared to email-based marketing, direct mail is much more effective at getting customers to respond.

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Bulk Mail Norcross GA

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6 Ways in Which Direct Mail Marketing Works Better Than Email MarketingTo marketers who put most of their budgets into electronic methods of reaching out to their customer base, direct mail marketing can seem old fashioned, expensive and laborious. It is none of these things, though. Not only does it achieve results that email marketing cannot, it offers better bang for the advertiser’s buck. Here are 6 important ways in which direct mail marketing turns out to be far superior to email marketing.

Direct mail helps you stand out

In the late 90s, people still received as much junk mail as ever. Since email marketing was still in its infancy, people didn’t mind a couple of marketing emails every now and then. Today, though, people are so swamped with marketing email that they dread looking at their inboxes. Surveys now find, on the other hand, that many consumers welcome physical mail. They don’t get to see much of it anymore. Since they receive little of it, they remember whatever they do get — and the businesses that send them.

Direct mail tends to feel more personal

According to a survey by the USPS, two out of three Americans see direct mail as more personal than marketing email. Email, to these people, feels disposable and mechanical. Anyone can send off thousands of them for next to no money. When people receive a well-done piece of direct mail, they feel that the company actually thinks about them. It’s easy for businesses to go even farther. Rather than send out email birthday greetings or Christmas greetings, they could send out paper cards. They are likely to feel much more personal.

Direct mail gets read sooner

To those born before the eighties, getting mail and opening it each day is a part of who they are. They’ve grown up with mail as an important part of the daily routine. Surveys by the USPS report that such people tend to be distressed when they don’t receive any mail. When they do receive it, they rush to open it. No one rushes to open marketing email messages.

Many people still like to refer to physical material to make decisions

To people who grew up depending on booklets, brochures and forms to make decisions, going with a business that lets them have such physical materials can be very tempting. A 35- or 40-year-old consumer who grew up making decisions based on physical materials is likely to pick a company that gives him such materials over one that doesn’t. Whether it is a car buying decision or a decision to pick a college, physical materials are likely to win with decision-makers. Marketers, then, should aim for direct mail when their customer base likes it better — even when they have email addresses.

Postal addresses are easier to come by

Street addresses tend to be much more freely available than email addresses. Marketers have access to various public records to find out where people live. Choosing direct mail, then, may sometimes be the only choice. When it comes to certain businesses like home repair, real estate sales and HVAC maintenance that need to cover entire neighborhoods with advertising, trying to find email addresses of each resident can be impossible. Direct mail may be the only option.

Direct mail does more than to simply send out brochures and letters

In many cases, businesses need to send out samples of their products or marketing materials — swatches, perfumes, bumper stickers, bookmarks, pens and so on. While e-mail may be cheaper and quicker than direct mail, it is also less capable when it comes to such convenience.

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Direct Mail Company Conyers GA